You may cancel or change your appointment up to 24 hours in advance of your treatment without penalty. For changes or cancellations less than 24 hours in advance, you will be charged a 50% forfeiture fee. If you fail to show up for your appointment or cancel within one hour or less, you will be charged in full. Treatment time is not extended for late arrivals. If you have an online voucher, Groupon, or gift certificate and do not provide a 24-hour cancellation notice your voucher will be marked as used.
All sales (gift certificates, series packages, prepaid massage) are final and non-refundable. However, they are transferrable and may be gifted to another person for any reason.